Refund policy

Return & Refund Policy

Due to the personal care nature of our products, all sales are final. We do not accept returns or exchanges on any body wash or skincare products for health and sanitary reasons.

Shipping Damage Once your order leaves our facility and is in the care of the carrier, Petals & Potions is not responsible for damage that occurs during transit. If your package arrives damaged, please file a claim directly with the carrier. We recommend retaining all original packaging and taking photos upon receipt to support your claim.

Weather & Delivery Conditions Petals & Potions is not responsible for packages that are damaged due to weather conditions after delivery — including but not limited to rain, snow, or extreme temperatures. If you are unable to receive your package promptly upon delivery, we recommend requiring a signature or selecting a secure delivery location at checkout.

Defective Products If your product arrives with a manufacturing defect, please contact us within 7 days of delivery at [your email] with photos and we will gladly send a replacement or issue store credit.

Thank you for understanding — and for choosing a product that's as good to the Earth as it is to your skin.